NAMANKART PRIVACY POLICY

1. Introduction

NamanKart respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how NamanKart collects, uses, stores, processes and shares information when you:

• visit or use www.namankart.com;
• create an account;
• place an order;
• communicate with us;
• contact customer support;
• submit reviews or feedback; or
• otherwise interact with our website or services.

In this Privacy Policy, “NamanKart”, “we”, “us” or “our” refers to the NamanKart brand/platform and, where applicable, the legal entity responsible for the relevant transaction.

References to “Naman Group”, “Naman Group of Companies” or associated businesses are used where certain administrative, technological, support or operational functions may be shared. Such references do not, by themselves, make another group entity the seller, contracting party or controller of a particular transaction.

This Privacy Policy should be read together with the NamanKart Terms & Conditions and other applicable policies.

2. Independent E-Commerce Platform

NamanKart operates as an independent e-commerce platform offering devotional, religious, spiritual and related products.

Unless expressly stated otherwise in writing for a specific transaction or product, NamanKart and the Naman Group of Companies are not owned, operated, managed, controlled, administered, sponsored, endorsed or officially affiliated with any temple authority, temple trust, Devasthanam, temple board, religious institution, shrine, pilgrimage authority or other religious organisation.

References on the website to temples, shrines, pilgrimage destinations, religious locations, deities or religious traditions are used for product identification, description, sourcing context, traditional association or customer information.

Such references should not, by themselves, be understood as creating or implying an official relationship between NamanKart and the relevant temple or religious authority.

3. Information We Collect

Depending on your interaction with NamanKart, we may collect:

• Name
• Mobile number
• Email address
• Billing address
• Shipping address
• Account information
• Order information
• Payment-related information
• Customer support communications
• Reviews and feedback
• Device information
• Browser information
• IP address
• Website usage information
• Cookie identifiers
• Marketing preferences
• Information voluntarily provided by you

We seek to collect information reasonably necessary for the relevant purpose.

4. Automatically Collected Information

When you use our website, certain technical information may be collected automatically, including:

• IP address;
• browser type;
• operating system;
• device type;
• referring website;
• pages visited;
• website interactions;
• session information;
• date and time of access;
• cookies;
• pixels;
• tags;
• analytics information; and
• security and diagnostic information.

This information may be used for website functionality, security, analytics, performance measurement and service improvement.

5. Order Information

When you place an order, we may process:

• order number;
• products purchased;
• quantity;
• product price;
• applicable taxes;
• discounts;
• shipping information;
• payment status;
• transaction reference;
• cancellation information;
• refund information; and
• return/replacement information.

This information may be retained for order fulfilment, accounting, taxation, customer support, fraud prevention, dispute resolution and legal compliance.

6. Payment Information

Payments may be processed through authorised:

• payment gateways;
• banks;
• payment aggregators; and
• other payment service providers.

NamanKart does not intentionally store complete:

• card numbers;
• CVV;
• UPI PIN;
• banking passwords; or
• similar authentication credentials.

Payment providers may independently process payment information under their respective privacy policies and terms.

NamanKart may receive limited transaction information such as:

• transaction ID;
• payment status;
• payment reference;
• payment date; and
• refund status.

7. How We Use Information

Information may be used to:

• process and fulfil orders;
• arrange delivery;
• confirm payments;
• process cancellations and refunds;
• provide customer support;
• investigate complaints;
• prevent fraud and misuse;
• maintain business records;
• comply with applicable laws;
• improve products and services;
• analyse website usage;
• maintain website security;
• communicate order and service information;
• administer accounts;
• manage reviews and feedback; and
• send promotional communications where permitted.

8. Retailers, Suppliers and Sourcing Partners

NamanKart may work with independent:

• retailers;
• vendors;
• suppliers;
• sourcing partners;
• manufacturers; and
• logistics/service providers.

Certain products may be procured through independent retailers or sourcing partners operating at, near or in connection with particular temples, pilgrimage destinations or religious locations.

Where applicable, product sourcing information, location information, traditional associations and descriptions may be supplied to NamanKart by the relevant retailer, vendor or sourcing partner.

NamanKart may process and display such information for legitimate e-commerce and customer-information purposes.

The presence of a temple or pilgrimage location in a product description does not, by itself, mean that the relevant temple authority has provided the product, authorised its sale, endorsed NamanKart or entered into a commercial arrangement with NamanKart.

This clarification relates to the commercial and sourcing relationship and should not be interpreted as questioning the authenticity or genuineness of a product merely because it has been procured through an independent retailer.

9. Sharing of Information

NamanKart does not sell or rent personal information as a commercial data-broking business.

Information may be shared where reasonably necessary with:

• payment processors;
• banks;
• logistics partners;
• retailers or suppliers where necessary for fulfilment;
• hosting providers;
• cloud providers;
• CRM providers;
• customer support providers;
• communication providers;
• analytics providers;
• advertising technology providers;
• cybersecurity providers;
• professional advisers;
• accountants;
• legal advisers; and
• government, regulatory or law-enforcement authorities where legally required.

Information shared with service providers will generally be limited to what is reasonably necessary for the relevant purpose.

10. Group-Level Services

Certain administrative, technological, accounting, customer-support, security or operational functions may be provided through shared systems or arrangements involving entities associated with the Naman Group.

Such access will be limited to information reasonably required for the relevant function and handled in accordance with applicable law.

The existence of shared services does not, by itself, change the legal identity of the seller or contracting entity for a particular transaction.

11. Advertising and Analytics

NamanKart may use third-party technologies, including services provided by companies such as Google, Meta and other analytics or advertising providers.

These technologies may be used for:

• website analytics;
• campaign measurement;
• advertising optimisation;
• remarketing;
• traffic analysis;
• understanding customer journeys; and
• improving customer experience.

Where required by applicable law, appropriate consent or preference mechanisms will be implemented.

12. Cookies

NamanKart may use cookies and similar technologies for:

• essential website functionality;
• shopping-cart functionality;
• security;
• account functionality;
• preferences;
• analytics;
• performance measurement; and
• advertising.

You may control cookies through your browser or device settings.

Disabling certain cookies may affect website functionality.

13. Marketing Communications

We may send essential communications relating to:

• orders;
• payments;
• delivery;
• cancellations;
• refunds;
• returns;
• security;
• account activity; and
• customer support.

Where permitted by law, we may also send promotional communications.

Customers may opt out of promotional communications through available unsubscribe mechanisms or by contacting us.

14. Data Retention

Personal information may be retained for as long as reasonably necessary for:

• fulfilment of orders;
• customer support;
• accounting;
• taxation;
• fraud prevention;
• refunds and returns;
• dispute resolution;
• legal compliance;
• regulatory requirements; and
• legitimate business record-keeping.

Where deletion is requested, information may nevertheless be retained where required or reasonably necessary for legal, tax, accounting, fraud-prevention or dispute-resolution purposes.

15. Data Security

NamanKart takes reasonable technical and organisational measures intended to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

Measures may include:

• access controls;
• authentication;
• system monitoring;
• restricted internal access;
• service-provider controls; and
• security procedures.

However, no online system can guarantee absolute security.

Accordingly, NamanKart does not provide an absolute guarantee that information will never be affected by a security incident.

16. Personal Data Security Incidents

Where NamanKart becomes aware of a personal-data security incident, it will assess and respond in accordance with applicable law.

Depending on the circumstances, this may include:

• investigation;
• containment;
• remediation;
• coordination with service providers;
• preservation of relevant records;
• regulatory reporting; and
• communication with affected individuals where legally required.

17. Privacy Rights

Subject to applicable law, individuals may have rights concerning their personal information, including rights relating to:

• access;
• correction;
• updating;
• deletion where applicable;
• withdrawal of consent where applicable; and
• grievance redressal.

Requests may be subject to reasonable identity verification and applicable legal requirements.

18. Children's Data

NamanKart does not knowingly seek to collect children's personal data except where permitted by applicable law.

Where additional safeguards or consent requirements apply, NamanKart will implement the requirements applicable to the relevant processing.

19. Third-Party Websites

The website may contain links to third-party websites, payment services or other platforms.

NamanKart does not control the privacy practices of such third parties.

Customers should review the applicable third-party privacy policies separately.

20. International Processing

Certain service providers may process information using infrastructure located outside India.

Where applicable, such processing will be undertaken in accordance with applicable Indian law and requirements concerning cross-border processing.

21. Changes to Privacy Policy

NamanKart may update this Privacy Policy from time to time due to:

• changes in services;
• operational changes;
• technology changes;
• legal requirements; or
• changes in data practices.

The updated version will be published on the website with a revised effective/updated date.